Customer / Crop protection manufacturer
Request
Show that we can differentiate ourselves to our customer base through our web portal.
Solution
Ghering PMC has shown after workshops with the departments how the company can distinguish its services from its competitors. This distinction is made possible by offering a self-service web portal for customers. The customer base is divided into profile groups according to established criteria. This format is used to make choices in the services offered by profile, where only services will be offered to each profile which are profitable. These choices made are critical to deliver added value to customers over the Internet.